Please read carefully before proceed with your booking and use our activities services. By proceeding with your booking or using our activities services, you agree to bound by the following terms and conditions.

  1. Each guest is required to sign an indemnity form upon check in. Our staff should clearly advise all guests of this form.
  2. RM50 will be taken as a security deposit for every tent and will be refund back after check out if the tent is in a good condition. Please keep the deposit form properly for refund purposes.
  3. Check-in time is from 3.00pm – 10.00pm (for check in later than 10.00pm please advise us further)
  4. Check-out time is from 7.00am – 12.00pm (for check out before 7.00am please advise us further)
  5. LATE CHECK OUT later than 12.00pm will be charge RM50/hour until 3.00pm and full day charge for check out after 2.00pm.
  6. Our Weekday rate will be applied to Sunday, Monday, Tuesday, Wednesday and Thursday.
  7. Our Weekend rate will be applied to Friday and Saturday

Buffet Meals Time

Breakfast Buffet : 8.00am – 9.30am
Lunch Buffet : 12.00pm – 2.00pm
Hi Tea Buffet :  4.30pm – 5.30pm
BBQ Dinner Buffet : 8.00pm – 9.30pm
*Weekend Only
*Menus might change from time to time without notice in accordance to raw material availability and number of customers at that day.

Safety and Disclaimer

  1. Disclaimer form is compulsory to be filled by all guest with no exceptions during check-in.
  2. Campsites are situated on village and jungle area and there are hazards both natural and man-made. You accept that you enter the property at your own risk to participate in a glamping holiday.
  3. Participation in activities such as, swimming at the river, hiking, cycling, walking on the property and any other activity on the property is the responsibility of the Guest and is done so at their own risk.
  4. Glamping @ Wetland Putrajaya (GLOW) accept no liability for accident, loss of property or personal injury whilst on your stay.

Pets

1. No pets allowed with no exceptions. Campsites are situated on village and jungle, and therefore are not suitable for visiting pets also to avoid any allergies cases between other guest as most of the place is public usage.

Alcohol, Pork, Etc (NON-Halal meals)

  1. The Property is strictly maintain its HALAL status.
  2. Any type of alcoholic beverages or any pig derivatives substances or compounds is STRICTLY NOT ALLOWED
  3. Any type of Alcoholic Beverages (any substance that may be consumed and that has an alcoholic content in excess of 0.2 per cent by volume) AND  pig derivatives (any substances or compounds resulting from or derived from a pig such as lard obtained from pig fat, pork as a synonym for pig meat, and any gelatin produced from the bone and skin of pig etc) is strictly prohibited and shall not be allowed inside the premise either it is consumed or not.
  4. Should any of this alcohol or pig derivatives substance found or detected either by physical evidence, CCTV footage, smell, waste, by witness report , etc; the management have the right to refuse entry without any refund or compensation and the management have the right to impose a compound/fine of RM 3000. 

Damage and Refuse Accommodation

  1. Guests have the right to occupy the Property for the paid holiday period only.
  2. Guests are required to abide by the rules and familiarize themselves with the procedures contained in the information folder provided in the accommodation and during check in briefing.
  3. Guests shall take all reasonable and proper care of the property and its furniture, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.
  4. Guests are required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next guests. Guests are bound to reimburse the owners for replacement or repair.
  5. Where the property has not been left in the same state of condition, cleanliness and tidiness as at the commencement of the rental period, an additional cleaning cost of RM50 may be reasonably demanded by the owners.
  6. Smoking other than the designated area is not permitted anywhere on the property.
  7. Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any no refund for so doing will be given.

Force d Majeure

  1. Glamping @ Wetland Putrajaya (GLOW) shall not be liable for any non-performance, error, interruption or delay in the performance of its obligations or in any of our Site’s operation, or for any inaccuracy, unreliability or unsuitability of the Content if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control (which includes without limitation acts of God, natural disasters, acts of any government or authority, power failures, and the acts or a party for whom Glamping @ Wetland Putrajaya (GLOW) is not responsible for).
  2. Pandemic Outbreak (CoVid 19): Due to unforeseen event of pandemic outbreak resulting in the lockdown of the whole nation nor part of it and unable to accept all or certain guest and operating, all booking affected may/will be amended by request for no charge and no refund will be made either paid by full or partially deposited. The initial deposit will not be forfeited and the guest may choose another date within 6 months or unless otherwise stated.
  3. Additional Activities: Should the activities can’t be commenced due to bad weather or any unforeseen cause, no refund will be made if the activities have been arranged and ongoing and Glamping @ Wetland Putrajaya (GLOW) and it partners or operators should not be liable for the losses. But should there be no arrangement have been made we may offer to reschedule the activities or refund in full or partially.

Changes to Terms and Conditions

Glamping @ Wetland Putrajaya (GLOW) reserves the right to cancel, amend or vary the arrangements and content featured on our Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. Your continued use of our Services will constitute your acceptance of any such cancellation, amendment, or variation.

 

Booking and Reservation

  1. Our main channel of booking is via website www.glowputrajaya.com. All other online booking channel via OTA, Klook, etc is a third-party booking channel not directly with us and confirmation with them might not reflect actual confirmation with us. We are not responsible of your booking with them.
  2. Depending on the type of booking weekend or weekday, a deposit or full payment may be required at the time of booking. We accept payment online bank transfers, credit card/debit card payment is only acceptable on premise. The available payment options are displayed during the booking process with our sales representative on WhatsApp.

Rate type: 
a. Weekday: Full payment is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.
b. Weekend: 50% payment from total amount is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.
c. PROMO: For all Promotion price, full payment is required to confirm your booking and secure the property. Prove of payment need to be presented to our sales person.

  1. Upon receipt of your deposit payment, you will receive an email confirming your booking details.
  2. Bookings of fewer than 3 tents (12 pax or less), the remaining balance is due 7 days before your arrival date. For group bookings of more than 4 tents, the remaining balance is due 14 days before your arrival date. We will send you an email reminder 7 to 14 days before your arrival if there is an outstanding balance. This email will provide you with the option to pay the remaining balance via online banking within 24 hours.
  3. Bookings of 3 tents (12 pax or fewer) made within 7 days of your arrival date, full payment required at the time of booking. For bookings of 4 tents or more, full payment is required if the booking is made within 14 days of your arrival date.
  4. If you are unable to pay the remaining balance by the due date, your deposit will be forfeited, and your booking will be canceled.
  5. However if a credit arrangement exists between our organizations/companies/etc, a confirmation letter, such as a Local Order or Purchase Order, must be provided to confirm your commitment to payment. Invoices must be settled within 14 days. If payment is not made within this period, a late fee of 18% will be charged. It is your organization’s responsibility to ensure timely payment.
  6. You are responsible for ensuring the accuracy of your booking details, including guest information, stay dates, room types, room rates, and number of guests. We are not liable for any errors in booking details. We are not obligated to refund or modify bookings if you do not provide reasonable notice of any errors before the check-in date.
  7. Bookings are accepted subject to room availability.

Children

1. Children from the age of 6 years old to 12 years old is chargeable for kids’ price.
2. Children from the age of 5 years old and below is FOC*
Weekday          : No FOC kids should the tent fully occupied
Weekend          : 1 FOC kids for 2 paying adults sharing the same bed.

Cancellation, Amendment, Refund

  1. Cancellation and request of refund OR Amendments / postpone of date must be made NO later than 7 days for booking less than 3 tents/12 pax OR 14 days for group booking of more than 4 tents prior your date of arrival.
  2. Refund is subjected to 6% surcharge from total amount of reservation. And NO refund request will be entertain for cancellation made less than 7 days prior to date of arrival.
  3. Date changes made more than 7 days for booking less than 3 tents/12 pax OR 14 days for group booking of more than 4 tents prior to your original arrival date are allowed without charges for the first time and RM20 charges will be imposed on the next date changes / amendments of date.
  4. Cancellation/amendment/postponement or any form of booking alteration/modification of a confirmed booking must be made in writing either by WhatApps massages at +60133478857 or email at booking@glowputrajaya.com to avoid misunderstanding and act as a proof.
  5. Unless otherwise expressly stated, no refund, changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.

This policy aims to establish a Muslim-friendly hospitality system within Glamping Park Travel and Tour Sdn. Bhd., ensuring that the services and facilities provided are compliant with the needs of Muslim guests. This policy will guide all operations to accommodate and respect Islamic practices, enhancing guest satisfaction and promoting cultural inclusivity.

  1. Glamping Park Travel and Tour Sdn Bhd is fully committed to consistently providing excellent accommodation and food and beverage services to all our guest, aiming to maximize our customer satisfaction.
  2. On top of that Glamping Park travel and Tour Sdn Bhd is implementing a Muslim Friendly Hospitality Services base on MS 2610:2015 standard; therefore, we are committed to providing Muslim travellers with comprehensive Muslim friendly services that meet Muslim traveller’s needs.
  3. For all our guest, we will continuously improve the standards of our services and comply with MS2610:2015 related regulatory and shariah requirements.
  4. The policy shall be communicated to staffs, customers, relevant stakeholders, and interested parties.
  5. The organisation shall provide resources such as financial, human resources and infrastructures for implementing the MFHS.
  6. The MFHS Policy statement is reviewed for continuing suitability and to ensure that it is appropriate to our business. Top management is committed to continually improve the effectiveness of our MFHS Management System by establishing and reviewing MFHS Objectives in our Management meeting.

These objectives are communicated and understood throughout the organization by employee meetings, corporate communication boards, emails, etc. This policy is designed to help Glamping Park Travel and Tour Sdn. Bhd. provide a welcoming and respectful environment for Muslim guests, aligning with MS 2610 standards for Muslim-friendly hospitality services.

At Glamping Wetland Putrajaya (GLOW), we are committed to safeguarding your personal data in accordance with the provisions of the Personal Data Protection Act 2010 (Akta 709). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By interacting with our services and providing your personal data, you consent to the practices described in this policy.

  1. Personal Data Collection : We may collect personal data from you directly or indirectly through various channels, including our website, mobile applications, forms, or other communication platforms. The types of personal data we collect may include but are not limited to your name, contact information, identification details, and other relevant information necessary for the purposes stated below.
  2. Provision of Personal Information : Provision of personal information is voluntary, but if you do not provide such personal information, we may not be able to send you the information that may be of interest to you, or provide you with the products, services, or information you requested.
  3. Purpose of Data Collection :  We collect and process your personal data for the following purposes: I. Providing you with the products or services you have requested. II. Process and/or confirm bookings, reservations and making arrangements for rooms or any recreational activities. III. Communicating with customer regarding promotions, tour details, updates, safety information and news. IV. Managing customer relationships and ensuring excellent service delivery. V. Ensuring your safety during adventure activities, which may involve sharing relevant health information with guides. VI. Compliance with legal obligations as required by the law. VII. Conducting internal analysis and research to improve our offerings.
  4. Disclosure of Personal Data: We may share your personal data with third parties, including service providers, medical professionals (for safety reasons), and relevant authorities, solely for the purposes stated in this policy. We ensure that these parties adhere to the same level of privacy and security standards.
  5. Data Security :  We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
  6. Your Rights : You have the right to access, correct, or update your personal data in our records. You can also request the deletion or restriction of your data, as permitted by the law. To exercise these rights, please contact us at glowputrajaya@gmail.com or call +6013 347 8857.
  7. Retention Period: We retain your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws. Once the data is no longer needed, it will be securely disposed of.
  8. Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
  9. Contact Us: If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at glowputrajaya@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Glamping Wetland Putrajaya is an intellectual property of Glamping Park Travel and Tour Sdn Bhd. All usage (subject but not limited to) of Brand Name, Logo, Pictures, Videos is allowed for personal usage but strictly prohibited for commercial usage unless received official approval for the Management.